GovSat is a brand operated by LuxGovSat S.A., a public-private joint venture between the Luxembourg Government and SES, the world-leading satellite operator.
Our mission is to provide secure, reliable and accessible satellite communication services for governments – addressing the demand for connectivity resulting from defence and civilian security applications.
GovSat introduces a new type of geostationary satellite aimed exclusively at government and defence users and our 24/7 secure operations with security-cleared personnel and experts will further support the demands of institutional and defence applications.

Primary Responsibilities / Key Result Areas

• Maintain services to the highest possible standards, considering primarily service availability and quality using automatic and manual monitoring and analysis systems
• Provide 24/7 service support to GovSat customers and/or users, including troubleshooting and service recovery actions
• Ensure spectral policing of GovSat platforms and assets  
• Operate GovSat managed platforms and associated networks (global scope) with the expectation of working with Network Management Systems (NMS) from multiples vendors in the IP domain
• Perform line ups of uplinks as required
• Create operational reports and statistics as required
• Ensure the availability and preparedness of GovSat monitoring systems for Data services
• Liaise with and escalate to Engineering support when required (Level 2)
• Perform other duties as required by management

Competencies

• Excellent written and oral communication skills
• Strong customer / user focus
• High operational awareness
• Ability to work both in a team and independently as required
• Self-motivation, attention to detail and accuracy
• Strong ability to set priorities and work under pressure

Qualification & Experience

• Minimum two years of work experience in the Telecommunication Industry in a relevant or similar position and/or Bachelor’s Degree in Engineering / Computer Science
• Experience in operating satellite platforms, including VSAT and associated systems
• Good knowledge of satellite communications techniques, architecture and protocols
• Knowledge of satellite communications, networking and/or IT systems
• Knowledge of RF Geolocation  
• Understanding of IP networks and acquaintance with platforms and Internet infrastructure
• Working knowledge of Carrier Monitoring systems and functionality
• Working knowledge of systems and server infrastructure
• Fluency in English, any other languages will be considered as an asset

Other Key Requirements / Comments

• Accurate reporting
• Understanding of the unique demands of working within the Governmental institutional area
• NATO/EU Secret clearance are mandatory

What’s In It For You:

• Flexible working policy
• Bonus and equity plans
• Comprehensive and competitive benefits plan
• A range of wellness activities and employee assistance programs 
• An employer that values all aspects of Diversity and respects every individual’s story

GOOD TO KNOW

GovSat is a brand operated by LuxGovSat S.A., a public-private joint venture between the Luxembourg Government and SES, the world-leading satellite operator.
Our mission is to provide secure, reliable and accessible satellite communication services for governments – addressing the demand for connectivity resulting from defence and civilian security applications.
GovSat introduces a new type of geostationary satellite aimed exclusively at government and defence users and our 24/7 secure operations with security-cleared personnel and experts will further support the demands of institutional and defence applications.

Primary Responsibilities / Key Result Areas

• Maintain services to the highest possible standards, considering primarily service availability and quality using automatic and manual monitoring and analysis systems
• Provide 24/7 service support to GovSat customers and/or users, including troubleshooting and service recovery actions
• Ensure spectral policing of GovSat platforms and assets  
• Operate GovSat managed platforms and associated networks (global scope) with the expectation of working with Network Management Systems (NMS) from multiples vendors in the IP domain
• Perform line ups of uplinks as required
• Create operational reports and statistics as required
• Ensure the availability and preparedness of GovSat monitoring systems for Data services
• Liaise with and escalate to Engineering support when required (Level 2)
• Perform other duties as required by management

Competencies

• Excellent written and oral communication skills
• Strong customer / user focus
• High operational awareness
• Ability to work both in a team and independently as required
• Self-motivation, attention to detail and accuracy
• Strong ability to set priorities and work under pressure

Qualification & Experience

• Minimum two years of work experience in the Telecommunication Industry in a relevant or similar position and/or Bachelor’s Degree in Engineering / Computer Science
• Experience in operating satellite platforms, including VSAT and associated systems
• Good knowledge of satellite communications techniques, architecture and protocols
• Knowledge of satellite communications, networking and/or IT systems
• Knowledge of RF Geolocation  
• Understanding of IP networks and acquaintance with platforms and Internet infrastructure
• Working knowledge of Carrier Monitoring systems and functionality
• Working knowledge of systems and server infrastructure
• Fluency in English, any other languages will be considered as an asset

Other Key Requirements / Comments

• Accurate reporting
• Understanding of the unique demands of working within the Governmental institutional area
• NATO/EU Secret clearance are mandatory

What’s In It For You:

• Flexible working policy
• Bonus and equity plans
• Comprehensive and competitive benefits plan
• A range of wellness activities and employee assistance programs 
• An employer that values all aspects of Diversity and respects every individual’s story

GOOD TO KNOW
GovSat is an Equal Opportunity Employer, committed to workplace diversity & inclusion. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability, or other characteristics protected by local, state, or federal law.