Your responsibilities:

• Maintain services to the highest possible standards, considering primarily service availability and quality through the use of automatic and manual monitoring and analysis systems
• Provide 24/7 service support to GovSat customers and/or users (Rotate shifts on 24-hour duty, 7 days per week)
• Ensure spectral policing of GovSat platforms and assets
• Operate GovSat managed platforms and associated networks (global scope) with the expectation of working with Network Management Systems (NMS) from multiples vendors in the IP domain
• Be accountable for the delivery of industry leading customer service
• Perform timely and effective troubleshooting and service recovery actions
• Perform line ups of uplinks as required
• Provide technical support to customers and/or users
• Create operational reports and statistics as required
• Ensure the availability and preparedness of GovSat monitoring systems for Data services
• Liaise with and escalate to Engineering support when required (Level 2)
• Perform other duties as required by management

Your profile:

• A Bachelor degree in Engineering / Computer Science, or equivalent qualifications and/or experience
• Minimum 2 years of work experience in the Telecommunication Industry
• Experience in operating satellite platforms, including VSAT and associated systems
• Good knowledge of satellite communications, architecture and protocols
• Knowledge of RF Geolocation
• Understanding of IP networks and acquaintance with platforms and Internet infrastructure
• Working knowledge of systems and server infrastructure, Carrier Monitoring systems
• Understanding of the unique demands of working within the Governmental institutional area
• Strong aptitude for a systems approach to problem solving, and good analytical skills
• Excellent written and oral communication skills
• Strong customer and user focus
• High operational awareness
• Ability to work both in a team and independently as required (you will act as a lone worker during some shifts)
• Self-motivation, attention to detail, ability to set priorities
• Flexibility in working time, stress resistance
• Willingness to foster innovation to develop the working environment
• Fluency in English, any other languages will be considered as an asset
• NATO/EU Secret clearance are mandatory

We offer you:

• A diverse workplace, at GovSat we welcome different minds and different skills.
• An exciting job opportunity in a fast moving and fascinating industry.
• A competitive compensation package linked to your performance and further completed with attractive benefits.